This Privacy Policy explains how Rezpona ("Rezpona", "we", "us", or "our") collects, uses, and protects your information when you use our review management platform and website (collectively, the "Service"). We are committed to handling your data responsibly and in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Rezpona provides software that helps restaurants, hotels, cafés, and other hospitality businesses analyze and respond to their online reviews. For the purposes of GDPR, Rezpona acts as a data controller for account and website data, and as a data processor when handling review data on behalf of our business customers.
The Service is operated by Rezpona. You can contact us about any privacy matter at:
When you create an account, we collect your name, email address, business name, business type, and login credentials.
If you connect your Google Business Profile, we access your business reviews, ratings, and related metadata so we can analyze them and help you draft replies. This is done through Google's official, authorized API using OAuth — we never see or store your Google password.
Subscription payments are processed by our payment provider (Stripe). We do not store your full card details on our servers; we only retain limited billing metadata such as your plan, billing status, and the last four digits of your card.
We collect information about how you use the Service, such as feature usage, log data, device and browser type, and IP address, to operate, secure, and improve the platform.
We do not sell your personal data, and we do not use your review content to train publicly available AI models.
Rezpona's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Under the GDPR, we rely on the following legal bases:
We share data only with trusted service providers who help us run the Service, under agreements that require them to protect your data:
We may also disclose data if required by law or to protect our rights, users, or the public.
We retain your data for as long as your account is active or as needed to provide the Service. After you close your account, we delete or anonymize your personal data within a reasonable period, except where we are required to retain it for legal, tax, or security reasons.
We use industry-standard measures to protect your data, including encryption in transit and at rest, access controls, and OAuth-based authentication for third-party connections. No method of transmission or storage is completely secure, but we work continuously to safeguard your information.
Depending on your location, you may have the right to:
To exercise any of these rights, contact us at rezpona@gmail.com.
We use essential cookies to keep you signed in and to operate the Service, and limited analytics cookies to understand usage and improve the product. You can control cookies through your browser settings; disabling essential cookies may affect functionality.
Your data may be processed in countries outside your own, including outside the European Economic Area. Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses to ensure your data remains protected.
We may update this Privacy Policy from time to time. We will post the updated version here and revise the "Last updated" date. For material changes, we will provide additional notice where appropriate.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
We aim to respond to all privacy requests within 30 days.